Privacy Policy

MVM Technical Services

Last updated: 19/09/2025

MVM Technical Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our services.

We operate in the Netherlands and comply with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

1. What Information We Collect

We may collect the following types of personal data:

• Identity Data: name, company name, job title.

• Contact Data: email address, phone number, billing/shipping address.

• Transaction Data: details of payments made and services provided.

• Technical Data: IP address, browser type, operating system, and website usage statistics.

• Communication Data: messages, emails, or other correspondence with us.

We only collect information necessary for providing our services and running our business.

2. How We Use Your Data

We use personal data to:

• Deliver and maintain our technical services.

• Manage client accounts and process payments.

• Respond to enquiries and provide customer support.

• Send important updates about our services.

• Improve our website, services, and client experience.

• Meet legal and tax obligations.

We will never sell your personal data to third parties.

3. Legal Basis for Processing

We process personal data under the following legal grounds:

• Contract: to perform our obligations under a service agreement.

• Consent: where you have given us permission (e.g. marketing emails).

• Legal Obligation: to comply with Dutch and EU law.

• Legitimate Interest: to operate and improve our services in ways that do not override your rights.

4. Data Sharing

We may share your data with trusted third parties, such as:

• Payment processors and accounting software providers.

• IT and hosting providers who help us run our website and systems.

• Professional advisors (lawyers, accountants, auditors).

• Government or regulatory authorities when legally required.

All third-party providers are bound by confidentiality and GDPR obligations.

5. Data Retention

We keep your data only as long as necessary:

• Client records: up to 7 years (for Dutch tax requirements).

• Communication data: as long as needed to handle your request.

• Technical data: typically short-term, for security and analytics.

When no longer needed, your data is securely deleted or anonymised.

6. Your Rights

As an EU resident, you have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Delete your data (“right to be forgotten”).

• Restrict processing of your data.

• Object to processing (including marketing).

• Data Portability: request a copy in a structured, machine-readable format.

To exercise your rights, contact us at hello@mvm.coffee.

You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

7. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.

8. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve performance and user experience. You can control cookie settings in your browser.

9. Contact Us

For any questions about this Privacy Policy or your personal data:

MVM Technical Services
Floor 8, Rhoneweg 54, 1043 AH
Amsterdam, Netherlands
Email: hello@mvm.coffee
Phone: +31 647370857